FTX payout blocked in mainland China? Here’s how to get your money

If you live in mainland China or Macau, you can pass KYC and submit your tax form on the FTX claims portal and still get stuck. The payout never arrives, and it isn’t a glitch.

Where the payout stops

FTX pays creditors only through three distribution service providers: BitGo, Kraken and Payoneer. Choosing one is step 8 of the claims portal. FTX’s support page lists mainland China and Macau among the places none of them serves right now, so at step 8 there is nothing to choose.

Chinese creditors are the largest group affected. In July 2025 the FTX Recovery Trust told the court that creditors in China held about 82% of the claim value in potentially restricted countries. The Trust withdrew that motion in November 2025, but it kept the right to file it again, and the provider list still doesn’t cover the mainland.

The deadline

FTX says a creditor who doesn’t onboard with a payout provider within six months of the July 31, 2026 distribution may lose the right to their distributions. That window closes around January 31, 2027.

Two ways forward

• Wait. FTX gives no date for a provider in mainland China. If you can’t finish step 8 by January 31, 2027, FTX may cancel your right to payouts altogether, so waiting can end with nothing.
• Sell your claim. ClaimBao buys FTX claims from creditors in mainland China and Macau and pays in USDT or USDC. After the transfer, FTX pays us, so step 8 is no longer your problem.

How selling works

Send us your FTX customer code and the claim amount, and a person replies with a price. You pass a short KYC and sign a transfer agreement, and we file the notice of transfer with the US bankruptcy court. USDT or USDC reaches your wallet on the date written in the agreement.

This guide is general information, not legal advice.